HELP CENTER
Frequently asked questions
Products, delivery, payment and warranty – answered. Still stuck? Contact us.
Are these genuine Kidilo products?
Yes. Kidilo Egypt is the official partner and importer of Kidilo in Egypt. Every product comes with a serial-numbered warranty certificate you can verify on our warranty page.
What does the 1-year warranty cover?
Manufacturing and material defects under normal use. It does not cover misuse, overload, impacts, normal wear, or products bought outside our official channels. Keep your invoice and warranty certificate.
How do I register my warranty?
Go to the warranty page, enter the serial number printed on your certificate, add your name, mobile number and invoice, and verify your phone. We approve the registration after checking the invoice against our sales records.
Do you deliver to all of Egypt? Is cash on delivery available?
Yes, we deliver to all governorates and offer cash on delivery as well as secure online payment. Delivery times depend on your governorate and are shown at checkout.
Where can I buy Kidilo in person?
Visit our authorized distributors page for a list of verified partners by city. Only purchases from Kidilo Egypt or an authorized distributor are covered by the warranty.
Can I return or exchange a product?
Unused products in original packaging can be returned within 14 days of delivery. Car seats and mattresses that have been installed or used cannot be returned for hygiene and safety reasons. See our refund policy for details.
How do I know which car seat stage my child needs?
Infant carriers (Group 0+) suit newborns to about 13 kg. Convertible 3-stage seats cover from birth to around 12 years with adjustable harness and headrest. Contact us with your child's weight and age and we will recommend a seat.
Do you offer installation or assembly help?
Yes. Our team can guide you by phone or WhatsApp, and video guides are available for most strollers, car seats and cribs.
What payment methods do you accept?
Cash on delivery, credit and debit cards, and local wallets available at checkout.